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Caroline R

1 reviews | Active since Jul 2016

25 Jun 2024, 17:18

Vodaclm-POOR DISGUSTING SERVICE

We were over charged on our bill end of April 2024 We started to cal Vodacom weekly since the 2nd of May. To mo avail. We paid end of April and May what we think is correct. Just to have again keep on calling to no avail. Then on the 21st of May again We called 2 and logged a call and received a reference number. Just to add the Team leader never calls you back. Yesterday 4 of our cell phones services was suspended after an hour on the phone our services was back on. Today our wifi services has been blocked called and easily have been on the phone for more than 2.5hours to no avail. Lip service from Ntokozo Ncumbe and Tertius and still no connection!!! No call back if the call is dropped!!! Timothy is also someone that made empty promises. I can give all the names and time of calls. I am dissatisfied, disappointed and just totally shocked with this pooooor **** service

0
Replies (4)
Vodacom
Vodacom's reply26 Jun 2024, 07:49
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

CR
Caroline R's update26 Jun 2024, 10:59
Reviewer Update
Yes then Ferdy calls you and you have to explain everything again and oooo no now he has to call my husband to confirm that he can talk to me and he cannot put me on hold and will call me back. That was 10 o’clock no call and YEAH NOW ALL OUR CELL PHONES HAVE BERN SUSPENDED. TGAT’s nice
CR
Caroline R's update01 Jul 2024, 05:24
Reviewer Update
And still no positive feedback from Vodacom and account still not sorted. Already saps case number now will go to the Ombudsman for cellphone contracts
CR
Caroline R's update03 Jul 2024, 13:59
Reviewer Update
Good day
We paid end of April, end of May and end of June. What we need to understand is why our billed end of April increased with R3100-I understand price increase of plus minus R500 but not R3100. So my question is still not answered. Why did the account increase so hectically end of April?
I will continue to raise the matter till it is solved and I am satisfied as the bill went all wrong end of April and your offices cannot answer as to why??
I eill continue to rate dissatisfaction on HeloPeter as the questions on numerous occasions with regards to April still hasn't been answered and AGAIN I do not find it fair or right practice to cut my lines if Vodacom cannot answer me a simple question
RegardsCaroline