LA
Lauren A

1 reviews | Active since Sept 2014

28 Dec 2021, 08:32

Vodacim ********** false advertising and overpaying

I am seriously regressing opening a contract with you!! I opened a contract on 21 November 2021, firstly false advertising with game for the 2 Alcatel tablets for 99 a month, I'm told I need to pay 105 in cash and another 99 will be debited from my account within 24 hours for some reason. When signing the contract I see I will be paying 118 instead of 99 a month. A few days Lata my account is debited with 99 and another 124 which I reversed, I don't see how I can be billed at this time for a service not even used yet and where does the 124 fit in. Another thing is that sms' and calls are made to the tab regarding my account and not my cell, I am the account holder so call ME on my number!! December I see I am apparently in arrears and am debited this morning with 345??? PLEASE EXPLAIN TO ME HOW THIS IS POSSIBLE??? I called the customer 3 times only for my calls to be hung up on which is so frustrating!! I want an answer from you as to why I am being billed this ridiculous amount OR YOU CAN HAVE YOUR **** BACK AND CANCEL THIS CONTRACT BECAUSE YOU GUYS ARE **********

0
Replies (3)
Vodacom
Vodacom's reply28 Dec 2021, 08:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply28 Dec 2021, 11:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
LA
Lauren A's update29 Dec 2021, 21:57
Reviewer Update
I am still waiting to be contacted by someone who can explain the 345 that was deducted from my account as opposed to the 118 as signed to in the contract... When will this person be calling me??? Or you can have your **** back and cancel this whole thing!!!!!