1 reviews | Active since Dec 2011
#VODACHEAT 29DAYS FEB NOT 28DAYS CHEATED/*******
I have been a loyal Vodacom supporter since about 1998 with my first contract and cellphone. This has been maybe the second time i have an issue with VODACOM. I decided to cancel my contract and move to prepaid at the end of my 24 month contract. all the arrangements were made with the call centre weeks before the end of the month. I was advised that the billing was prorate so i pay the beginning of every month for that months data and call minutes. I was also advised that i should use the data and minutes on or before the end of the month as i would forfeit the balance on the new month.February has 29 days this year VODACOM... IT IS NOT MARCH YET ...YOU ****** ME OF MY OUTSTANDING AIRTIME AND DATA I WAS GOING TO USE IT. VODACOM COUNT THE DAYS FOR A LEAP YEAR 29 DAYS NOT 28<br> Irrespective of anything i paid for a full months sevice from you like i did the other 23 months in the contract ITS STILL FEBRUARY.<br>
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
We apologise for the service that you received and the inconvenience caused in this regard.
The matter will be escalated and a consultant will be in contact to assist with resolution.
Kind regards
Vodacom Consumer Website Team
