Vodacfone Live charges mounting
<p>I noticed on My Vodacom App that a charge for Vodafone Live is adding up daily on my Bill so far. I contacted customer services and was given a sms number to use for cancellation. Apparently I was subscribed to some content, but it was definately not transparent. I suspect that it might have been when I was invited to "Play free" on the Win every day. After sending the sms the charges still continued. I contacted Customer Services again on the 14th and was given a reference number and the assurance that the technical department would unsubscribe me. The charges have now further mounted to R15,05. I am seriously considering cancelling my contract, instead of paying for a service that I do not need or use.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
My concern is that promise was already made on Saturday, still no contact and still the charges are mounting. I will be patient if I have the assurance that the uncalled for charges will be reversed as well
My concern is that promise was already made on Saturday, still no contact and still the charges are mounting. I will be patient if I have the assurance that the uncalled for charges will be reversed as well
Thank you Vodacom. The subscription was cancelled, and I am awaiting a credit with the following debit order. Appreciated
Thank you Vodacom. The subscription was cancelled, and I am awaiting a credit with the following debit order. Appreciated
I have just received my latest invoice, and regret to say that there is still no refund of the R15.05 in respect of the Vodafone Live that you cancelled for me. I was promised a refund with the next debit order, and it is now three months later. The amount is not the issue, it is the principle of broken promise that I do not appreciate
I have just received my latest invoice, and regret to say that there is still no refund of the R15.05 in respect of the Vodafone Live that you cancelled for me. I was promised a refund with the next debit order, and it is now three months later. The amount is not the issue, it is the principle of broken promise that I do not appreciate