TB
Theana B
1 reviews | Active since Oct 2021
28 Oct 2021, 09:41
Vodaccom unable to correct their own mistakes without inconveniencing the customer
Upgraded my phone with a 36-month contract. Received the package and the next received a quotation, but for 24 months all of a sudden. Now, they cannot "Change"it without me sending back the package and won't be getting the same deal, either.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
28 Oct 2021, 10:47Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Oct 2021, 10:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TB
Theana B's updateReviewer Update
03 Nov 2021, 10:44Dear Vodacom. I am still waiting for a Sales Agent to call me...I only got an SMS confirming the WRONG payment period....
TB
Theana B's update03 Nov 2021, 10:44
Reviewer Update
Dear Vodacom. I am still waiting for a Sales Agent to call me...I only got an SMS confirming the WRONG payment period....