VODACARE repair shop in Cresta - despicable, lethargic, arrogant non-service

This is specifically aimed at the Vodacare repair shop in Cresta and not at Vodacom as a whole:

Despicable service would be an understatement. We were there on Sunday to have a relatively new phone repaired - it took more than half an hour before someone assisted us. This was not because the shop was busy. There were 4 staff members and only 3 customers. When Zunaid eventually called our number I have never been met with such lethargy, disdain, and arrogance from someone in customer care before. He insisted I needed all kinds of documentation before he could send the phone in (I had phoned beforehand to find out what was needed and none of this was mentioned since the phone was still under warranty and insured). When I told this to Zunaid he walked off - I thought he had gone to call someone or fetch forms, or something - but he never came back. Leaving me standing there. I then had to deal with Tony - same attitude. Eventually we left the store and decided to go elsewhere. At Clearwater Mall we were assisted within 5 minutes. Friendly service and NO FORMS. The phone is now being taken care of. Avoid Vodacom Cresta. And Vodacom head office - be aware that they are bringing shame upon your brand