1 reviews | Active since Feb 2013
VODACARE POOR REPAIR CENTRE
<p>Bought a Samsung J5 with Vodacom and it came with one screen repair insurance.</p> <p>My device accidentally fell and broke the screen and even though it still worked I took my phone in for repairs.</p> <p>After receiving it back repaired from Vodacare the screen went blank within 24 hours. I took it back to them and they refused to repair claiming it was B.E.R. due to liquid damage.</p> <p>I returned it and they still want me to believe that my phone had liquid damage instead of their POOR repair service.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I received an email from Vodacom with pictures of the "liquid" damage but were was this damage when they themselves replaced my cracked screen cause the phone was working fine! It was only after they returned it that they now claim liquid damage.
Why was there no damage when you initially fixed it but within a few hour of getting it back from you?
I received an email from Vodacom with pictures of the "liquid" damage but were was this damage when they themselves replaced my cracked screen cause the phone was working fine! It was only after they returned it that they now claim liquid damage.
Why was there no damage when you initially fixed it but within a few hour of getting it back from you?
It's amazing how Vodacom it trying to cheat me! This is their way of forcing me to have their insurance cause the screen crack was paid by insurance and now that I don't have it they asked me to claim on my insurance!
I have multiple contracts with them because I'm a loyal customer but this is unacceptable!
It's amazing how Vodacom it trying to cheat me! This is their way of forcing me to have their insurance cause the screen crack was paid by insurance and now that I don't have it they asked me to claim on my insurance!
I have multiple contracts with them because I'm a loyal customer but this is unacceptable!