Vodacare Menlyn Useless

We got a new cell phone on contract from Vodacom for You in Menlyn Mall on 28/12. It was not charging and taken back on 31/12 (within the 7 days). The consultant did not book the device in as an OBF (out of box fault). The manager eventually accused us for the consultant's mistake. In stead of immediately exchanging the cell phone, it was sent away to the repair centre and later advanced repair centre. To cut it short we went back 9 times. Every time new promises were made and every time we were asked to be calm and patient. The consultants told us that the manager was not available. We only got to see him on the 7th visit: 12/01. We caught the manager and consultants out on numerous lies as we contacted the call centre in between and we paid a visit to VodaWorld on 09/01. We are customers of Vodacom since our 1st cell phone contract many years ago and it is the first time that we've experienced such pathetic service. Customer care doesn't exist at Vodacom Customer Care and Repair Centre in Menlyn Mall!