VODACARE MENLYN ARE *****

On the 14th of May 2015 I handed in my headset (Iphone 6) to the Vodacare store in Menlyn Park shopping center. Upon handing it in I filled in my claim for for Cell Sure, received my reference number and the Vodacare representative told me that in 7-14 working days i would have my phone back. So 14 working days should then have meant i have my repaired phone back by 3 June 2015. I went to Vodacare yesterday 14 June 2014 as i have received no feedback. They told me that the insurance company had tried to call me on the 28th of May 2015 and that i needed to call them to understand what is happening with my claim. I called Cell sure this morning 15 June 2015 and needless to say they have no claim against my cell number---Vodacare never submitted a claim! Cell sure have not called me obviously because there is no claim pending--VODACARE MENLYN AND THE STAFF THERE ARE A BUNCH OF ***** AND HAVE NO IDEA WHAT IT MEANS TO BE A SERVICE PROVIDER!!!