VODACARE DOES NOT CARE!

<p>My experience with Vodacom and Vodacare is unacceptable! I took my phone into Vodacare Cresta branch for a simple screen repair 5 weeks ago!</p> <p>On the 02 January 2017 I took my phone in for repairs and I was told at Vodacare my phone would be ready in 2 weeks, I followed up with the manager, Vincent, and was told the phone was sent off to the workshop, I then got in contact with Paul, the manager at the workshop to find out the phone was actually delivered to a PEP store in Deipkloof township. Why me, as the customer, had to phone to find out where my phone is for them to realise it was missing. I was then promised by Paul that the phone would be ready by the weekend (which was two weeks ago) That same day I contacted Vodacom to complain, I was told by the agent Sibonga, that he would get back to me with in 48 hours, I am still waiting for that call. I eventually got a hold of ********** and explained my story and I was amazed I got a call back 3 days ago, the agent said she would phone me back and guess what.... nothing from her since. I have recently sent her an email telling her how annoyed I am and suddenly received a call back from Paul at the workshop, to tell me RAM the courier service had picked up the phone from Diepfloof and delivered to the wrong place AGAIN.... After 5 Weeks the phone has still not been repaired!!!!!</p>