IS
Itumeleng S
1 reviews | Active since Feb 2013
13 Aug 2016, 10:57
Vodacare
<p>Bought a Samsung J5 with Vodacom and it came with one screen repair insurance.</p> <p>My device accidentally fell and broke the screen and even though it still worked I took my phone in for repairs.</p> <p>After receiving it back repaired from Vodacare the screen went blank within 24 hours. I took it back to them and they refused to repair claiming it was B.E.R. due to liquid damage.</p> <p>I returned it and they still want me to believe that my phone had liquid damage instead of their POOR repair service.</p>
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Vodacom's replyOfficial
14 Aug 2016, 07:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Aug 2016, 07:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,