EB
Elizna B

1 reviews | Active since Nov 2016

23 Nov 2016, 17:34

VODACANT- riversquare is the worst service provider ever

<p>on the 10 of Aug i upgraded a vodacom package. worst day of my life it seems.</p> <p>1.since the 1 st of November my phone has not been working</p> <p>2. i cannot connect to any internet unless i use wifi, if i buy data, it is just "lost" .</p> <p>3.My contract is in my husbands name, we have 6 contracts at Vodacom, but please dont think this cannot happen to you. From my nightmare day 1 November 2016, i cannot use my BRAND NEW sony experia phone</p> <p>4. have phoned, my husband phoned every day before the customer service line told him he was cut off(what a joke)</p> <p>5. i went to RIVERSQUARE VODACOM-please if you value yourself dont go there, according to a very rude and obnoxious manager and staff, one of the apps on my phone used 2 Gigs of airtime between 5h00 in the morning and 5h30.</p> <p>6. then we started sending e-mails to the technical department. are they suppose to know what is wrong... i think not. NOBODY can get my cellphone to work.</p> <p>7. please just think- no banking no contacting your parents no speaking to anyone, but according to this VODACANT the data has been loaded, so you might ask (as did i please help) no one did. </p> <p>8. hello peter you are my very last resort, </p> <p>9. not asking for miracles, just a working phone BUT</p> <p>THIS SEEMS IMPOSSIBLE IN VEREENIGING at RIVERSQUARE BRANCH and VODACOM Headoffice to.</p> <p>10. my PHONE is not working so please contact us on ********** 710 </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply24 Nov 2016, 07:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team