1 reviews | Active since Aug 2011
Vodacan't
I ma due an upgrade, however, my payment for September statement is due tonight. This payment schedule was clearly agreed with Vodacom, yet on their system they show that I am in arrears. this was taken up with Zanele Khoza in the accounts call centre. Her attitude is that she wont change it as that is the system. this is someone who is a manager! What kind of customer service does she teach her juniors? Clearly an equally bad attitude to her customers. She would have learnt this ******* attitude from her manager. Both she and her manager should be fired for their poor attitude and lack of costumer suervice, customer appreciation and forgetting that the customer, is after all always right. Bearing in mind that she agrees that the payment for tonight was in the ordinary course and that the account is not in arrears.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Good day David
Thank you for registering your complaint with our office.
To add to our brief discussion regarding your account and how you get billed, every invoice generated on the 1st of the month, is due by your debit order date. Since your arrangement is set to the 5th [of each month], you have from the 1st to the 5th of that same month to make the payment. eg. Invoice generated on 1 Oct 2018, is due by 5 Oct 2018. This is purely as a result of the positioning of the payment date. Should your payment date be 25 Oct 2018 [for example], you will have from the 1st to the 25th to make that payment.
The reason your account reflects in arrears from time to time, is because, a new invoice is generated on the 1st and you only make payment on the 5th. Also note that to prohibit an account from being in arrears, the account needs to be paid before the new invoice is generated.
Regards
Consumer Website Team
Best regards,
Good day David
Thank you for registering your complaint with our office.
To add to our brief discussion regarding your account and how you get billed, every invoice generated on the 1st of the month, is due by your debit order date. Since your arrangement is set to the 5th [of each month], you have from the 1st to the 5th of that same month to make the payment. eg. Invoice generated on 1 Oct 2018, is due by 5 Oct 2018. This is purely as a result of the positioning of the payment date. Should your payment date be 25 Oct 2018 [for example], you will have from the 1st to the 25th to make that payment.
The reason your account reflects in arrears from time to time, is because, a new invoice is generated on the 1st and you only make payment on the 5th. Also note that to prohibit an account from being in arrears, the account needs to be paid before the new invoice is generated.
Regards
Consumer Website Team
Best regards,