1 reviews | Active since Jan 2012
Vodacam staff ***********
<p>I have paid my cellphone account for many years without missing a payment. As usual I paid it in May and suddenly started getting calls that my aco**** was in arrears! I called their accounts department and customer care department many times more than I care to remember. But alas, no-one can or no-one is willing to help me. I unfortunatley paid my account using an incorrect account number and I asked them to allocate the payment to my account. They cannot seem to be able to do this! My account has now been in arrears for three months, I am being harrassed every day about my account being in arrears but they do not respond to my emails, my pleas for help in this regard and my hundreds of calls to them! THEY JUST DO NOT WANT TO ASSIST ME WITH MY ENQUIRY AND MY ACCOUNT STAYS IN ARREARS AND I AM BEING HARRASSED ON A DAILY BASIS BECAUSE OF THEIR INCOMPETENCE. I AM ON THE VERGE OF HAVING A NERVEOUS BREAKDOWN <span style="text-decoration: underline;"><strong>BUT THEY DO NOT CARE</strong></span>!!!!!!!!!! PLEASE CAN SOMEONE HELP ME AT VODACOM TO GET THIS MESS SORTED PLEASE, PLEASE PLEASE! I AM GOING CRAZY.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day,
As per our email conversation, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
Good day,
As per our email conversation, this query has been resolved. Please accept our apologies for any inconvenience caused.
You may review your rating on the Hellopeter website.
Regards,
Lucian
