Vodabucks/Vodapay

Exactly who can assist me with vodabucks query? I tried purchasing items via the VodaPay on the vodabucks tab. There was a connection issue therefore payment didn’t go through. Resulting in the order being cancelled but my vodabucks not being refunded. I’ve spoken to 3 consultants from vodapay who can’t seem to help. They’ve either attempted to transfer my call (which just gets dropped) or given me the 082 135 number to call which doesn’t even give me an option to speak to a consultant. One of the Vodapay consultants said they’d refund in 24 hours but still nothing