CK
Cat K
1 reviews | Active since Mar 2015
04 Apr 2021, 07:17
Vodabucks/App Error
The Vodacom app advertises that if you buy a Just For You data bundle on the app you will receive 35 vodabucks. It usually works. The last 7 or 8 times it has not given me the 35 vodabucks. I only buy the data bundles for the vodabucks as I have wifi.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
04 Apr 2021, 11:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Apr 2021, 11:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Apr 2021, 16:05Dear Cat Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have loaded 210 Vodabucks onto your number.
Have a nice day further. Regards Vodacom Consumer Website Team
Have a nice day further. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Apr 2021, 16:05
Official
Dear Cat Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have loaded 210 Vodabucks onto your number.
Have a nice day further. Regards Vodacom Consumer Website Team
Have a nice day further. Regards Vodacom Consumer Website Team
Best regards,
CK
Cat K's updateReviewer Update
30 Apr 2021, 08:49Thank you for sorting out the problem the first time. The man who contacted me, Randall, was professional and polite. BUT NOW ITS HAPPENING AGAIN. I phoned the call centre and I first spoke to a lady who could not help me, she put me through to a man who was VERY RUDE, I eventually put the phone down.
CK
Cat K's update30 Apr 2021, 08:49
Reviewer Update
Thank you for sorting out the problem the first time. The man who contacted me, Randall, was professional and polite. BUT NOW ITS HAPPENING AGAIN. I phoned the call centre and I first spoke to a lady who could not help me, she put me through to a man who was VERY RUDE, I eventually put the phone down.