BH
Beverley H
1 reviews | Active since Dec 2014
15 Sept 2022, 09:02
VODABUCKS - USELESS LOYALTY PROGRAMME
This morning I went into my Vodabucks account to take up their special - 5gigs for 30days at R249. Entered all relevant details for credit card ... I was asked twice to confirm the transaction and then nothing!! Then note that 2 x150 Vodabucks have been deducted off my account. 5 phone calls later to customer care I am eventually told that there must have been a "technical" glitch and the 2 x 150 Vodabucks will only be reversed on the 18th! I leave for abroad tomorrow hence the intention to purchase more gigs. Now I dont have enough vodabucks to transact this deal and I am told by the customer support person, she understands my frustration!!! Really, that does not help me. I am so sick and tired of Vodacoms technical glitches and we are expected just to suck it up and understand. I AM CHANGING!!
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Replies (2)
Vodacom's replyOfficial
15 Sept 2022, 10:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Sept 2022, 10:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Sept 2022, 13:34Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you reached out to our team on Facebook. Based on the feedback provided, our team assisted and allocated your Vodabucks as requested.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you reached out to our team on Facebook. Based on the feedback provided, our team assisted and allocated your Vodabucks as requested.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Sept 2022, 13:34
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you reached out to our team on Facebook. Based on the feedback provided, our team assisted and allocated your Vodabucks as requested.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that you reached out to our team on Facebook. Based on the feedback provided, our team assisted and allocated your Vodabucks as requested.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,