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NJ
NAEEM J

1 reviews | Active since Mar 2017

21 Dec 2020, 17:58

Vodabucks suks

On the 23 November I did about 19 purchases totaling R70000 on the vodabuks store, it was for Apple products, I hav been calling the vodabuks call centre for more than a week and they keep in telling me that they investigating, I hav been speaking to Ishmael who is the supervisor, still no communication if they giving me a refund or the goods, I want the goods I paid for, it's almost a month

0
Replies (3)
Vodacom
Vodacom's reply22 Dec 2020, 07:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team  

Best regards,

Vodacom
Vodacom's reply11 Jan 2021, 12:28
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the items were successfully delivered, your query has now been resolved. Regards Consumer Website Team

Best regards,

NJ
NAEEM J's update11 Jan 2021, 13:05
Reviewer Update
Hi

Somebody did call me but could not help as he said I am already dealing wit the department, the reason I am complaining is that I am not getting any help from the department, I need to speak to a manager of the vodabuks department

Please