1 reviews | Active since Jun 2010
Vodabucks sucks with service RAM you too
Well this is really a pity that I need to come to this platform I used my vodabucks to order a mini ups power bank through the app, a week later I received an sms from ram 13 july that me package is being collected and it will be send. Some time later I received an update that the package was returned. I then called on the 23rd july to report and still up to today no feedback no reference whats so ever. I again today made contact with tobi(what a **** system) and was told I need to make contact with vodacom through whatsapp/082135 number - really bad to tell client to make contact from their side and not taking responsibility to own to problem and get some one to call back (well Kenneth did take some initiative and called me) but then gets transferred to vodabucks section - guess what no feedback on last weeks report and now even not a hint of this would be resolved not committing to a time
however thanx Kenneth for the call back just unfortunate that you cant do any thing
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
And now 48 hours later no feedback or updates as promised as per the very nice telephone call. As was said you over promise and under deliver and you fail as service provider. And to tell me you have and you going to escalate means jack ****. Where is management in this? Its a new month and you will demand payment soon for ZERO service and if I don't pay you will be like a ****tator and cut my service, like always its a loooooose looooose situation for the consumer.
I don't want promises and excuses and want results. and if you have not read it it yet YOU ARE FAILING in the customer service section!!!
And now 48 hours later no feedback or updates as promised as per the very nice telephone call. As was said you over promise and under deliver and you fail as service provider. And to tell me you have and you going to escalate means jack ****. Where is management in this? Its a new month and you will demand payment soon for ZERO service and if I don't pay you will be like a ****tator and cut my service, like always its a loooooose looooose situation for the consumer.
I don't want promises and excuses and want results. and if you have not read it it yet YOU ARE FAILING in the customer service section!!!