VP
Vannessa P
1 reviews | Active since Nov 2020
30 Nov 2020, 17:28
Vodabucks Store tracking website or numbers?
Please can someone contact me or advise me of the correct number to call to follow up on a Vodabucks store order. I called the number on the app 082 135 after 12 minutes was told to call (and received an sms) ***. When I call that number it says its not in use call 082 135. I am running in circles. i received an sms with a tracking number but not where I can track order. On the store it says my order is completed. Please help.
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Replies (2)
Vodacom's replyOfficial
01 Dec 2020, 07:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Dec 2020, 07:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
VP
Vannessa P's updateReviewer Update
02 Dec 2020, 13:16This issue is not resolved. I was called by Vodacom and told to call Digital planet to track my parcel. Digital planet does not have my order at their warehouse. Your vodabucks store on orders shows my order as complete. The SMS I received with a tracking number with no contact details says my parcel is shipped and will be delivered in 5 days, but now its not there. When someone calls me, please KNOW and be able to INFORM me where is my parcel or do an IMMEDIATE REFUND.
VP
Vannessa P's update02 Dec 2020, 13:16
Reviewer Update
This issue is not resolved. I was called by Vodacom and told to call Digital planet to track my parcel. Digital planet does not have my order at their warehouse. Your vodabucks store on orders shows my order as complete. The SMS I received with a tracking number with no contact details says my parcel is shipped and will be delivered in 5 days, but now its not there. When someone calls me, please KNOW and be able to INFORM me where is my parcel or do an IMMEDIATE REFUND.