LM
Lesedi M
1 reviews | Active since Oct 2015
19 Dec 2021, 14:21
VodaBucks Store *******
I paid for the "50% off Debonair's 5 sausage double stack" offer from the VodaBucks Store. I went to my local Debonair's outlet, only to find that the promo code that I was sent was not valid. I tried to order online with no success as no Debonair's outlets around my area accepts such. Where did my money go as I'm without pizza.
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Replies (2)
Vodacom's replyOfficial
19 Dec 2021, 20:37 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Dec 2021, 20:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Dec 2021, 15:59Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our rewards team for further assistance. Based on the feedback provided, our team assisted and processed a refund . Kindly note that the refund may take 5 – 7 working days to reflect in your account.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our rewards team for further assistance. Based on the feedback provided, our team assisted and processed a refund . Kindly note that the refund may take 5 – 7 working days to reflect in your account.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Dec 2021, 15:59
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our rewards team for further assistance. Based on the feedback provided, our team assisted and processed a refund . Kindly note that the refund may take 5 – 7 working days to reflect in your account.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our rewards team for further assistance. Based on the feedback provided, our team assisted and processed a refund . Kindly note that the refund may take 5 – 7 working days to reflect in your account.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,