1 reviews | Active since Sept 2012
Vodabucks Store ********
I purchased an item on the 29/11/2020 and am still waiting for the item. I received no waybill number or any communication of when the item was to be delivered. I called the Vodabucks store on Tuesday 15/12/20 and got to speak to a lady (can’t remember her name) she said she will log a call for me and that she would get back to me within a 72 hour time frame. She called back on the wed and told me that it reflects as delivered. She then asked me for a waybill number and I told her I haven’t received one. I then gave her the order number that I got when I did the purchase. I have not since heard anything from her which is frustrating me. I sent a message to Vodacom via Facebook messenger as follows: Hi I am looking for assistance in tracking my item that I purchased on the 29/11/2020. This is the only notification I have received. Not even a waybill number so I can’t trace n track the parcel. Apparently it’s reflecting as delivered on your system.
I’m starting to get the feeling that I have been taken of my money and been taken for a fool!!!!! I want the product I bought! Pure **************** if you ask me!!! On the 29/12/2020 I sent this message, Good morning, please may you give a managers contact number or a premises I could visit as to get this matter resolved. I just feel it’s easier to get results facing a person than on a message portal such as this as I am getting no joy from this back and forward messages
I got the reply...... Hi Johnny,
We assure you our team is looking into this and doing their best so that they can provide you with feedback as soon as possible.
My reply...... It can honestly not to that difficult if your tracking systems are in place. 1. The item is purchased 2. Order number is attached to the item 3. Courier is notified of the pickup item 4. Courier picks up parcel and issues a waybill 5. Courier delivers parcel. 6. Someone signs for the parcel.
Somewhere along this chain it has gone wrong and somewhere along this chain it can be determined where the chain broke. When I owed Vodacom a lossy R500 I was threatened with legal action but now I have bought an item that I paid for in cash a month ago I have to patient and humble?
Final and last reply from Vodacom...... Sit tight, we will in touch.
I mean really???? I been sitting tight since the day I placed the order and paid for it. I asked for proof of delivery as I was told it has already been delivered. Still nothing!!!! You are ******** me out of my money
Unfortunately I have been hearing this same old song for way too long now. Credibility and confidence in Vodacom have gone out the window.
The irony is that Vodacom is a communication giant but can’t seem to get it right to communicate with a client on a product which has gone missing ????
Unfortunately I have been hearing this same old song for way too long now. Credibility and confidence in Vodacom have gone out the window.
The irony is that Vodacom is a communication giant but can’t seem to get it right to communicate with a client on a product which has gone missing ????