Vodabucks store purchase not fulfilled
On black Friday (29th Nov 2019) I used my vodabucks to purchase a laptop on the vodabucks store on the my Vodacom app. After waiting having received an SMS saying it will be delivered between 9 and 5pm it's been weeks, today is the 21st Dec, and neither the call centre at Digital planet, or the Vodacom 082 135 call centre can give me any answers, instead I'm promised a call back each time after almost 10 phone calls. You should shut down this promotion and stick to providing a network, leave the fancy stuff alone.
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Vodacom's replyOfficial
22 Dec 2019, 13:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Dec 2019, 13:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
24 Dec 2019, 15:49Hi Vodacom, I've spoken to one of your customer care representatives, they said they would email me (***) but nothing yet after two days, and two follow calls again on my part. Is there an email address for customer care that I can use? Or is there anybody who can give me answers?
's update24 Dec 2019, 15:49
Reviewer Update
Hi Vodacom, I've spoken to one of your customer care representatives, they said they would email me (***) but nothing yet after two days, and two follow calls again on my part. Is there an email address for customer care that I can use? Or is there anybody who can give me answers?
Vodacom's replyOfficial
13 Jan 2020, 09:14Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply13 Jan 2020, 09:14
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team