SA
SAMEER A
1 reviews | Active since Feb 2016
26 Nov 2020, 08:11
Vodabucks store purchase
Hi
I placed an order for an Apple Watch 2 days ago on the vodabucks store and no one at Vodacom can tell me why I have not yet received the sms with tracking number. I keep getting told to email someone and then they call me say same thing you need to email to find and after giving them all my details they still can’t give me an answer .
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
26 Nov 2020, 10:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Nov 2020, 10:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
SA
SAMEER A's updateReviewer Update
01 Dec 2020, 17:22Hi
I was contacted by a consultant Dean a day ago and asked for details but never contacted back saying where my goods are that were purchased from the vodabucks store.
I was contacted by a consultant Dean a day ago and asked for details but never contacted back saying where my goods are that were purchased from the vodabucks store.
SA
SAMEER A's update01 Dec 2020, 17:22
Reviewer Update
Hi
I was contacted by a consultant Dean a day ago and asked for details but never contacted back saying where my goods are that were purchased from the vodabucks store.
I was contacted by a consultant Dean a day ago and asked for details but never contacted back saying where my goods are that were purchased from the vodabucks store.
SA
SAMEER A's updateReviewer Update
03 Dec 2020, 10:43Hi All
Finally my order has arrived. I managed to get a number for digital planet , and then they gave me the courier company used which was collivery.net . I was able to track my item easily and they shipped from Jhb within a day and I contacted Vishaal from Durban branch and he changed my address to the one where I currently was and within half an hour my delivery was with me .
Vodacom needs to alert the customer who the item is shipped by and they forgot to select to sms the customer tracking number . I had to call so many different people at vodacom to receive it .
Customer service is pathetic for a big corporate. I’m just glad to mds collivery for helping out .
Kind regards
Finally my order has arrived. I managed to get a number for digital planet , and then they gave me the courier company used which was collivery.net . I was able to track my item easily and they shipped from Jhb within a day and I contacted Vishaal from Durban branch and he changed my address to the one where I currently was and within half an hour my delivery was with me .
Vodacom needs to alert the customer who the item is shipped by and they forgot to select to sms the customer tracking number . I had to call so many different people at vodacom to receive it .
Customer service is pathetic for a big corporate. I’m just glad to mds collivery for helping out .
Kind regards
SA
SAMEER A's update03 Dec 2020, 10:43
Reviewer Update
Hi All
Finally my order has arrived. I managed to get a number for digital planet , and then they gave me the courier company used which was collivery.net . I was able to track my item easily and they shipped from Jhb within a day and I contacted Vishaal from Durban branch and he changed my address to the one where I currently was and within half an hour my delivery was with me .
Vodacom needs to alert the customer who the item is shipped by and they forgot to select to sms the customer tracking number . I had to call so many different people at vodacom to receive it .
Customer service is pathetic for a big corporate. I’m just glad to mds collivery for helping out .
Kind regards
Finally my order has arrived. I managed to get a number for digital planet , and then they gave me the courier company used which was collivery.net . I was able to track my item easily and they shipped from Jhb within a day and I contacted Vishaal from Durban branch and he changed my address to the one where I currently was and within half an hour my delivery was with me .
Vodacom needs to alert the customer who the item is shipped by and they forgot to select to sms the customer tracking number . I had to call so many different people at vodacom to receive it .
Customer service is pathetic for a big corporate. I’m just glad to mds collivery for helping out .
Kind regards
Vodacom's replyOfficial
03 Dec 2020, 11:13Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our records indicate that the query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply03 Dec 2020, 11:13
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, our records indicate that the query has now been resolved. Regards Consumer Website Team
Best regards,