VodaBucks store order

I bought 2 Big Save vouchers from VodaBucks store using my earned VodaBucks and money from my bank account on the 20th of November 2020 and never received any sms. I called 082135 on the 25th November and I was advised that my query is being escalated to the back office and it will take 5 working days, I even received sms with my query reference number. On the 03rd December, I received an sms advising that my query has been finalized and closed. To my surprise I did not receive any sms nor anyone calling me. After receiving that sms I called and I was advised that they will escalate my query as I wanted to cancel my order and my money to be refunded.

Even today 17th December 2020, I am still waiting. I have been a loyal Vodacom customer for close to 20 years and this is how they reward their customers by *****ing their hard earned money?