Vodabucks store Nightmare, pathetic service

Vodacom is so useless. I have been a prepaid and contract client of their for 8 years now, they are failing to solve a problem of their owns systems/apps that are faulty etc. My issue is on the 26 of September @ 22:52 , i made a purchase on the app. I purchased a laptop on the vodabucks store. Laptop was a Mecer Express 14 inch z10c windows 10 home notebook. The price including delivery was R2349.00. I used my bank card to pay the 2349 rands. Which was debited on my account. I did not use vodabucks for the purchase as it was only though cash and not vodabucks. I after buying munched the screen showing that the order was successful. It got a message saying that on the screen after buying. Also dat your order number is 63174. You will receive an sms about your order details. Problem is i never received such an sms after. When I checked the status of my order. It said cancelled although funds were debited from my bank account. This was in the 26th of September now. Its almost a month later. I made various attempts to call vodacom rewards department but nothing seems to help because I cannot get hold of people from the vodabucks store. I was given a case number because they said they are investigating. I called digital planet, they told me tgey are only a courier complany , their number is *** and ***. They said i must take up the matter with vodacom. Vodacom then said i must call the online department. I called the Vodacom online department and i was told they only deal with contract purchase made. I query and investigation was done by vodacom but the service ticket query was soon after closed. The reference is A2-K9D2-QSOWF. After that there was A final follow up sms saying

“ Dear Customer: please be advised your query has been escalated to our Rewards Department for further assistance. Once completed, will you be contacted by the Rewards Department with feedback. For any further assistance, please contact 082135 and select option 4 for the Rewards Team. Thank you for your patience and keep safe. Kind regards, Vodacom Customer Care Maynard Gerard Abrahams”

This above sms was sent on the 1st of October 2020 @ 10:05

I have not received a call from vodacom or the rewards department ever since

When they were still investigating before they sent the last sms they said i must get the bank statement reflecting the transaction and go to a vodacom store. I got the statement. Went to Kollonade mall in Pretoria at Vodacom they told me they dont deal with vodabucks queries in store i must call customer care

I lastly have been in contact with Vodacom through the their twitter account. They keep saying they waiting for feedback.

Your service really sucks. We as clients are not taken seriously. Being both a contract Client to date for the past 8 years and prepaid client on my other number *** for the past 14 years.

Why is it so difficult to look for a payment done into you bank account with references provided.

I need my money refunded urgently. I tired of your pathetic service.

Below are all smses that were sent to me

Please get back to me with regard to this matter because it’s turning out to be a real big ***** up

“ Please contact our Online Department on ***4.Mondays to Fridays 07h30 to 18h00. Saturdays and Sundays 08h00 to 14h00.Closed Public holidays.Webchat ”

“ Dear Vodacom Customer. A service ticket with reference number A2-K9D2-QSOWF has been logged to a support team for investigation. Thank you Vodacom.”

“ Dear Vodacom Customer. Your service ticket with reference number A2-K9D2-QSOWF has been assigned to a support specialist for assistance. Thank you Vodacom”