Vodabucks store is a joke!

Bought a TV on Black Friday 26/11/2021. Payment went through and I have proof of payment. Vodabucks supposed turn around time is 5 - 7 days for delivery. I received no tracking number. First off its a mission to get through to a consultant because you have the annoying automated Tobi who can never help you. After holding for 15 minutes I eventually get through to a consultant on the 6/12 who says she is escalating the query to management. She was to call me back within 72 hours with feedback on delivery and never did. Then I call again on 10/12 with the same run around with Tobi and holding for another 20 minutes and was put through to Vodacom Ports. After more holding i eventually speak to someone who apologises for the delay and says the latest I will receive it is Monday 13/12. I waited until 1 pm today and still no response and no TV. Then called Vodacom ports again and was put through to a supervisor Anastasia who assured me that before the end of the day she would call me with more feedback. Its now passed 8 pm and still no response! Where is my purchase?