Vodabucks Store #Highlydisapointing

Ordered a Smart watch from the Vodabucks store on 27 Nov - purchase was paid immediately and received a notification specifying status complete. The Vodabucks store indicated that delivery will take place between 5 and 7 working days. Seven days later and no word so had to call various departments to get to the right person. *** in case anyone else has an issue. Anyway, spoke to the lady on 10 Dec who informed me that the product is out of stock but cant give me any indication when a refund will take place. How can you sell anything online and not tell the buyer that the product is out of stock - any other online platform will show if the product is available or not. This was for a birthday gift. This is very disappointing from Vodacom and whoever is running the Vodabucks store should apply for work at Takealot and learn how things are done right.