CJvV
Chenelle Jansen van Vuuren
1 reviews | Active since Nov 2019
04 Dec 2019, 11:54
Vodabucks Store #Dissapointment
I've ordered an power bank from the voda bucks online store between the 25-26 October and as per the app notification I would receive the item within 3-5 days (I assumed this was working days) I received an sms on the 29th of November (last week Friday) Confirming that my order has been received and confirmation will be send during the course of the day it is now the 4th of December and I am still waiting for my item..no correspondence was send to me whatsoever not even an apology which I seriously think is pathetic, yet after placing the order the voda bucks was deducted off of my account immediately
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Vodacom's replyOfficial
04 Dec 2019, 14:01Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Dec 2019, 14:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Dec 2019, 17:30Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you may contact Digital Planet on *** or call us on *** should you require further help. Regards Consumer Website Team
Best regards,
Vodacom's reply09 Dec 2019, 17:30
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, you may contact Digital Planet on *** or call us on *** should you require further help. Regards Consumer Website Team
Best regards,