CdlC
Carmen de la Croix
1 reviews | Active since May 2012
02 Dec 2020, 19:28
Vodabucks Store Clueless
<div>I placed an order 2 days ago for a Polaroid smart watch for their Black November Sales on the Vodabucks store and no one at Vodacom can assist me with obtaining the item purchased. To date I have not received the sms with my Order Number. I have made endless calls to Vodacom and no one has a clue what to do or who I should speak to. They gave me an email to send my query to and I have yet to receive a reply. Is there anyone at Vodacom qualified to assist me? On my bank transaction it shows the name of Vodabucks Loyalty Store Midrand. I am left with no choice but to contact my bank and reverse the transaction if I don't receive assistance.</div>
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Replies (2)
Vodacom's replyOfficial
03 Dec 2020, 07:25 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Dec 2020, 07:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
15 Dec 2020, 16:03Dear Carmen Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. The refund was processed and it could take up to 7 days to reflect. Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Dec 2020, 16:03
Official
Dear Carmen Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. The refund was processed and it could take up to 7 days to reflect. Regards Vodacom Consumer Website Team
Best regards,