HS
Huzaifah S
1 reviews | Active since Dec 2020
14 Dec 2020, 22:02
Vodabucks Store
I placed an order for a TV on the Vodabucks store on the 27th of November 2020. I was notified that delivery would be handled in 5-7 working days. It has been 12 working days now, I haven't received my order. I haven't even received a tracking number.
The call centre agents cannot track my order either and the Vodabucks customer simply don't answer their calls. This is pathetic service and certainly not what I expect from a large company like vodacom. It's like a ****.
I'd advise anyone thinking of buying anything from the Vodabucks store, DONT! It is not a pleasant experience and their logistics are basically non-existent.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
15 Dec 2020, 07:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Dec 2020, 07:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HS
Huzaifah S's updateReviewer Update
15 Dec 2020, 09:17That is absolutely unacceptable. I will not accept a refund, I do not accept your apology. You advertised a deal and did not process a refund within 7 days, that is your refund policy.
How do you even know the details of my order? I havent provided an order reference in my initial review. I will not accept a refund and I want vodacom to contact me IMMEDIATELY.
How do you even know the details of my order? I havent provided an order reference in my initial review. I will not accept a refund and I want vodacom to contact me IMMEDIATELY.
HS
Huzaifah S's update15 Dec 2020, 09:17
Reviewer Update
That is absolutely unacceptable. I will not accept a refund, I do not accept your apology. You advertised a deal and did not process a refund within 7 days, that is your refund policy.
How do you even know the details of my order? I havent provided an order reference in my initial review. I will not accept a refund and I want vodacom to contact me IMMEDIATELY.
How do you even know the details of my order? I havent provided an order reference in my initial review. I will not accept a refund and I want vodacom to contact me IMMEDIATELY.