Vodabucks Store

I ordered and paid for a Mellerwaee kettle and toaster from the Vodabucks store on the 6th March 2022. My order was cancelled by them due to a "technical error". I was told that I will be reimbursed. It's the 27th April today and I have not received a penny. Early last week I was told it will be in 7 to 14 days. When I wrote on thier Facebook wall complaining, I was told I was paid last month (March). When I disputed that, they then said I must provide my statement. I was then told they do not accept my electronic screen shot but I must provide a statement from the bank. I used a virtual card to pay and Standard Bank do not do statements for them. I have on numerous occasions asked for proof of payment but being ignored. They are making it clear that they won't reimburse me if I don't give them the type of statement they want. I have lost R799 and I will not give up as I am not rich.

I want my money back.