Vodabucks Store

Vodacom customer service cannot get hold of the Vodabucks department!?!? This is a new low for Vodacom.

So I ordered a E+ Netis WiFi Range Extender on the Vodabucks store. The item arrived, but is not functioning properly.

In my quest to get contact details for the Vodabucks department, I came across digital planet who apparently supplies the items on behalf of Vodacom. I was directly informed that I should contact Vodacom directly for the return.

I then contact Vodacom, was on the line for 40 minutes (holding on!!) and in the end the lady informed me that she have to refer this issue to her manager, but he is not available at that time.

I received feedback later to say that the matter was escalated and I will be contacted within 3 business days. I highlighted that I am leaving Cape Town on Friday and I need feedback before then.

3 days to get feedback on how to return my parcel? Seriously? This is not rocket science.