Vodabucks shambles

I redeemed my vodabucks on 23/11/2019 for a microwave and when placing the order i was advised by the app delivery would be between 3-5 days. I waited the period only to receive a sms on the last day 29/11/2019 to say my order was received by the vodacom store and i would receive a confirmation sms the same day which never happened. I then called the call centre on 3/11/2019 for a tracking number only to be referred to digital planet who cant help me because i dont have a order or tracking number. Can i please have the tracking number or have someone to assist me who knows what is going on. There was an order number on the app in the history section but now it only shows the points deduction