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carmenwilliams C

1 reviews | Active since Dec 2016

02 Jan 2021, 07:02

VODABUCKS SENIOR MANAGEMENT ALLOWS THIS - VODABUCKS REWARDS ****

I enjoy the Vodacom app so much. However, I'm very dissatisfied with the way Vodabucks Rewards works when you get close to winning. I have loaded over R1000 airtime this week just so I could get close to my goals and hopefully win one of the big prizes. I only need 1 puzzle to complete the mini cooper win of which I am 11/12. I have won 3 more since I was on 11 and instead of saying you're a winner, it says "sorry, you have already collected this puzzle". How?? 3 times after being 11/12. I should have been on 12/12. Same for 2 other prizes which is the 10K cash prize as well as the Smeg Collection. I took screenshots of each time I got that message so it shows the different times and that it's not a duplicate. I've been a pay as you go Vodacom customer for many years, so I've always supported Vodacom. I've even had some of my family and friends move from their service providers to Vodacom because I always brag about how I never have signal issues, no matter where I am. But to do this to people just to **** them and keep taking from them. To trick innocent people into loading airtime each time and make them think that they're going to win when Vodacom has no intention of letting them win - I HAVE NO WORDS -, accept that I am very disgusted that Vodacom's TOP SENIOR MANAGEMENT allows this. DISGUSTED!!!

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Replies (2)
Vodacom
Vodacom's reply02 Jan 2021, 10:48
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
cC
carmenwilliams C's update02 Jan 2021, 15:19
Reviewer Update
No, I will not accept that. I've been shaking, so I do keep shaking. Surely, should I ever share my number, you will see how many times I've loaded ailoaded to get closer to winning. In order to keep shaking, you need to keep loading airtime and then claim your vodabucks. I win 1-2 puzzles at a time, when I only need 1 to complete the puzzle, but I get "sorry you already collected this puzzle". And you're telling me it's random. I will go to social media and copy all the screenshots I took, as well as your response, to show that this is a **** and definitely shouldn't be random. Please tell me how does one keep winning puzzles for a 12/12 puzzle up until the 11th puzzle, with no "sorry you already collected this puzzle". Now that I need one more puzzle for 5 puzzles, I keep getting this message. Mind you, I've won that last puzzle not once, but 6 times after the 11th puzzle. Show me where I have already collected it?? Even if it is system generated, the system should be accurate, which it clearly isn't.