Hellopeter
Share Your Experience

1 reviews | Active since Mar 2014

02 Dec 2019, 11:20

VODABUCKS ****

On Black Friday Vodacom had a special where you could trade your vodabucks for uber rides, i trade in for 8 uber rides, the first one i could use on friday, on sunday when i wanted to use one it says something went wrong and i must contact the provide that gave me the vouchers, so yesterday i was stuck at work from 10h00 to 15h37 as vodacom can not fix this over a weekend. And still this has not been fixed, R350 rands worth of vodabucks for R 700 worth of uber rides, and **** its just not valid. I would really appreciate it if Vodacom can get this sorted. If they need their money its there, if we need issues sorted it takes forever. Yes the contract is on my husbands name but i use it, and they did confirm with them yesterday morning as soon as they contacted him. Please get this sorted

0
Replies (5)
Vodacom
Vodacom's reply02 Dec 2019, 12:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

's update02 Dec 2019, 13:41
Reviewer Update
Thank you so much, aa i use uber everyday and those vodabuck helped a lot with the uber vouchers. Thank you for the quick response
's update03 Dec 2019, 17:17
Reviewer Update
A quick automated response, but still not sorted, also did not receive the power banks as yet which i would have received on Friday. Queries escalated but the first one is still in a queue not even attented to as yet. Please help me sort this out as i am not getting anywhere, please get this sorted.I will report this as false advertising.


's update03 Dec 2019, 23:30
Reviewer Update
The only way to get any response from Vodacom regarding this Vodabucks situation is to get Carte Blance involved as well as give them up for false advertising.....and thats exactly what i will do if my stuff is not sorted by tomorrow.....Wednesday
Vodacom
Vodacom's reply17 Dec 2019, 08:31
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team

Best regards,