Vodabucks Rewards Programme **** brought to you by Vodacom

On 7 April 2022 I redeemed 1000 Vodabucks from my vodabucks store for a Funko Pop Mandalorian Child With Cookie. To date I have not received the item. On 9 April 2022 Vodacom sent a code in an sms. The instruction was that i access http://vbr.mobi and insert the code. I have data and airtime on my phone. When I click the link and insert the code on the link, an error occurs saying that the vodacom rewards website cannot be accessed. I contacted 082135 for assistance but there were no options to select for assistance with rewards. Then I contacted Vodacom using Facebook Messenger on 13 April 2022. They requested data balances, airtime balances, verified my number and asked that I try to reboot my phone. I did as they requested yet the same error occurred. Today 14 April 2022, the vodacom consultants still cannot find a solution to the problem and are unable to assist me. Which means Vodacom has just ****** 1000 Vodabucks from me, their client. Pathetic customer service and an epic fail of a rewards programme.