VodaBucks returns are impossible!
I have been trying since the beginning of January to return a TV delivered on 20 December 2021. The TV has been replaced by Samsung, but it has the same issue. Why is it so hard to get a refund for items purchased on the VodaBucks Store? And why is it my problem that you outsource the call centre to Altron?
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Feb 2022, 16:28 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Feb 2022, 16:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Feb 2022, 14:31Good day Juan We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query is currently in hand with the Social Media Team. Kindly allow the team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience. Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Feb 2022, 14:31
Official
Good day Juan We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused. Our records indicate that your query is currently in hand with the Social Media Team. Kindly allow the team to investigate and resolve your query. We apologize for the inconvenience and appreciate your patience. Vodacom Consumer Website Team
Best regards,