Vodabucks reimbur*****t and unsatisfactory customer service.

Vodacom's customer service is getting worse by the moment. It's like I'm dealing with some government department. The agents lie a lot and don't do their work. Agents don't call back when they are suppose to. It's a mad house I tell you.

The below email I sent on the 28th October 2023 to customer care:

Good day

I'm not happy with the level of service I'm receiving from Vodacom, the deceptive behaviour from you agents and the level of incompetence displayed.

I still have not been reimbursed my vodabucks that were deducted on the 21st of October 2023, it's way over 48 hours and there is still nothing. Which is contrary to what your agents said, to make it worse Sim told me I need to call in on Monday to log a complaint. I had to argue with him to give me the email address. He sure went out of his way to act against my interest as a client.

Vodacom client service has become worse than government entities, please fix it because your agents are not putting the customers interest at heart.

Please assist me with the 150 vodabucks that I have not received back since the 21st October 2023. I no longer receive sms's with a reference number for any of my queries.

The only reason I've remained with the network was the level of service was once impeccable. Now, I beg to differ.

Your assistance will be greatly appreciated, if you are still capable.

Regards Akhona The email below is a follow up regarding the above mentioned matter sent on the 3rd of November 2023.

Good day

The matter is still not resolved, I have not received my vodabucks. I called in at 12:17 today the 3rd of November 2023 and I was assisted by Luzuko from Customer Care. According to Luzuko I was suppose to receive a call back from vodabucks and unfortunately I did not receive it.

Luzuko called back @ 12:34 after the call was dropped and put me through Raymond from vodabucks/rewards who then told me the matter was escalated but Sello (Supervisor/Manager) is not in to assist. Raymond said Sello will be available on Sunday but the strange thing is I was told vodabucks department does not open on weekends. I have to wait till Sello is back to be assisted, no one else can assist with the matter.

This matter has dragged for too long. Vodacom is clearly not prepared to assist me in the matter. All I want is my 150 vodabucks to be reimbursed.

Your not so satisfied client Akhona