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Stefan N
1 reviews | Active since Jan 2021
08 Jan 2021, 06:51
Vodabucks refund takes forever
I ordered some thing from the Vodabucks store in December 2020.After almost a week I finally phoned them to only find out the item that I ordered wasnt even in stock at the time that I ordered and paid for it. So I then was Given the option to get a refund. Since the 10th of December I have phoned them 3 times and every time it is another story of why the refund isnt paid yet. This is unacceptable. Monday I will be handig the case ove to my lawyers.
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Vodacom's replyOfficial
08 Jan 2021, 07:37 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Jan 2021, 07:37
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Stefan N's updateReviewer Update
08 Jan 2021, 09:35I do not need a Consultant again to assist me. I need you to refund me. You said 7 to 14 working days. It has been a month.
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Stefan N's update08 Jan 2021, 09:35
Reviewer Update
I do not need a Consultant again to assist me. I need you to refund me. You said 7 to 14 working days. It has been a month.