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cindy O

1 reviews | Active since Jul 2013

04 Nov 2019, 10:26

VODABUCKS PURCHASE DISAPPIONTED IN THE SERVICE

good day,

I ordered something from the Vodabucks store on the 28.10.19 and never received it even though it said delivery in 48 hours.

today I called customer care 082 135 who said I should go to a store, I went to the store who said I should call *** they then said I should call ***4. when calling that number I was told to call customer care again.

I cant understand why you don't give a contact number when sending the order number

0
Replies (5)
Vodacom
Vodacom's reply04 Nov 2019, 12:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
cO
cindy O's update07 Nov 2019, 09:16
Reviewer Update
Good day

I haven't heard anything from any of your consultants yet.

what is the turn around time for your feedback?

kind regards
Vodacom
Vodacom's reply12 Nov 2019, 11:29
Official
Dear Customer 

Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance.
cO
cindy O's update12 Nov 2019, 11:43
Reviewer Update
good day,

I haven't received any calls from your offices. I have received and SMS I am waiting to see if I receive my parcel tomorrow.

kind regards
cO
cindy O's update13 Nov 2019, 11:27
Reviewer Update
good day,

to my disappointment my parcel arrived and I receive the Volcano Aux cable headphones. I ordered the AMPLIFY PRO CHORUS SERIES Blue tooth headphone.

I didn't receive a call or anything to confirm that I wanted to change or anything.

KIND REGARDS