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Adeep W
1 reviews | Active since Jul 2013
01 Dec 2020, 09:03
Vodabucks Purchase - Black Friday
I purchased a Samsung TV via your Vodacom app on Black Friday, 27 Nov 2020 and received an SMS only - no further information or invoice or contact has been made. I called your customer care and after sales support - no one is able to help and was transferred 4 times. The last person i spoke to was Mpho who advised she will call me back however this has not happened as yet. Please can some one get back to me ASAP and advise way forward.
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Replies (5)
Vodacom's replyOfficial
01 Dec 2020, 11:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Dec 2020, 11:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Adeep W's updateReviewer Update
01 Dec 2020, 15:15Still no response.... when can i expect a response as money was taken from my bank account and Vodacom has no idea how to fulfill this order?
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Adeep W's update01 Dec 2020, 15:15
Reviewer Update
Still no response.... when can i expect a response as money was taken from my bank account and Vodacom has no idea how to fulfill this order?
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Adeep W's updateReviewer Update
02 Dec 2020, 09:51No one at Vodacom knows who or how to help nor have i been contacted, what is going on?
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Adeep W's update02 Dec 2020, 09:51
Reviewer Update
No one at Vodacom knows who or how to help nor have i been contacted, what is going on?
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Adeep W's updateReviewer Update
02 Dec 2020, 13:10hi, its not resolved, i called Digital Planet on *** and spoke to Nobantu Zuma who indicated that they do not have any order for me and that Vodacom is responsible to fulfill this order. Please advise as this is becoming incredibly frustrating.
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Adeep W's update02 Dec 2020, 13:10
Reviewer Update
hi, its not resolved, i called Digital Planet on *** and spoke to Nobantu Zuma who indicated that they do not have any order for me and that Vodacom is responsible to fulfill this order. Please advise as this is becoming incredibly frustrating.
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Adeep W's updateReviewer Update
04 Dec 2020, 12:22Still waiting.... its a week later and no TV nor anyone that knows whats going on, please advise?
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Adeep W's update04 Dec 2020, 12:22
Reviewer Update
Still waiting.... its a week later and no TV nor anyone that knows whats going on, please advise?