Vodabucks - order not received

I Purchased a Smeg toaster via the Vodabucks store on 13 May 2021. I received confirmation that my purchase would be delivered within 7 working days. ONE month later and im still waiting, no delivery, no feedback and im not even able to reach a consultant on the 082 135 number for the past 4 days. I had a bad experience with Vodacom fibre in 2019 where the service i received was of the poorest ever, however i decided to give Vodacom another try............ Worst mistake ever! Please can someone at Vodacom get back to me, as i need answers to when my purchase will be delivered or i need a refund, as easy as that. Karlien *** Order number *** on vodabucks. Order ref received via sms SMT595759