Vodabucks order not delivered over 2 months later

I purchased a tv from the Vodabucks store on 26/11/2020. I received an sms with my order number and that’s it. I called 2 weeks later. The agent marked it for escalation. I called 2 weeks later and another agent told me that they can’t track it. They can only view the amount I paid, the order date and number. Marked for escalation again. This is unacceptable. It’s been over 2 months and I haven’t received my order. I don’t want a refund, I want the product that I purchased. Can anyone contact me from Vodacom Vodabucks department to sort this issue out? I’ve been a business customer for many years and this isn’t the sort of service I need for being this loyal. Please contact me on: *** ***