VODABUCKS, **** OR NOT!

For the second time I decided to use (an absolutely useless) rewards program called vodabucks. They offer you deals with your points (which mind you is 1 for every R10 you spend) and money to purchase something from their "Stores" online. So I purchased a smar****ch one time, money taken, vodabucks taken, purchase successful all is well. Delivery date is set and nothing. A week later, the tracking number came through and still nothing. Eventually, I call and have to sit through hours of prompts and circles, never speaking to a single human in this maze of avoidance. So I took to social media and finally after 3 weeks I get told, there is no stock of the item and I will receive a full refund in a week. Note, this response was through Facebook Messenger, not a single voice from the machine. No apology, no throw yourself off a bridge, just take your money and voetsek.

Fast forward and years later, amnesia must have taken hold or I completed the healing of my first traumatic encounter with the machine and I get excited and buy what seems too good to be true (AGAIN). The machine tells me my order is pending, my money and vodabucks have disappeared out of my accounts and I am confident that I will be successful this time. I wake up the next day and there it is, voetsek, order cancelled. Money, and rewards, are stuck somewhere in the ether.

So I call, to my surprise I cannot complain about the support staff on the other end. They actually sound like they are not surprised at any of this. Seems like it's just another day in the office for them. Makes me wonder if any of vodacoms so-called reward systems work, apart from giving you free 50MB of useless data daily works.

Have they just been running a **** all these years? I think so, fools me once, shame on you, fool me twice, shame on me. For such a large company, you are pathetic. From your signal issues, which have never been fixed, to launching fibre that I am sure I will never purchase and probably sucks, and to your useless rewards system. I now have to wait a week to get my money back because of your failure to deliver to your customers.