KK
Kurt K
1 reviews | Active since Feb 2023
27 Feb 2023, 12:58
Vodabucks online shop no contact method
I’ve placed an order online using the “my Vodacom app”. I used the vodabucks shop to place 2 orders both on the same day and both orders for the same price ((R2795 per order). Only 1 order has been delivered. Calling customer care it takes ages even if you do reach a human you can speak to . When I spoke to a person she does not understand how to fix and says she will escalate the issue and will transfer my call. And ofcos I get transferred back to the start . Total time on calls with 1 issue , 2 hours 15 mins. I’m getting nowhere. This is my last resort , Twitter , Facebook , insta , helloPeter and hopefully I get some attention
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
27 Feb 2023, 13:53 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply27 Feb 2023, 13:53
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
KK
Kurt K's updateReviewer Update
27 Feb 2023, 17:52The items in question is now with the courier partner. Issue seems to be resolved for now. Very sad that it’s so difficult to get hold of a human at Vodacom on their own contact numbers. Tobi the bot is the dumbest thing ever with a limited menu. Sad I had to run to social media to get assisted. Not the way to go :(
KK
Kurt K's update27 Feb 2023, 17:52
Reviewer Update
The items in question is now with the courier partner. Issue seems to be resolved for now. Very sad that it’s so difficult to get hold of a human at Vodacom on their own contact numbers. Tobi the bot is the dumbest thing ever with a limited menu. Sad I had to run to social media to get assisted. Not the way to go :(
Vodacom's replyOfficial
01 Mar 2023, 06:38 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply01 Mar 2023, 06:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team