MM
Mahomed M

1 reviews | Active since Mar 2021

24 Mar 2021, 12:29

Vodabucks Online Order Not fulfilled 4 months pathetic service and no direct contact number

Order placed on 27th November 2020 on vodabucks store order values exceed R50 000 Till to date order is not fulfilled or even made communication with Vodabucks I have spent several hours on the phone with multiple consultants nobody has the decency to resolve this matter I mean we are approaching 4 months now and till to date no one has called me or resolved this issue

I have not resolved any vouchers or anything for my orders we looking at R50k spend since november 2020

This service is totally pathetic , I will have to turn to legal and sue vodacom for not fulfilling my orders for TV's and electronic's

I can't believe the team leaders in this email have taken the courtesy to sort out this matter

I will be visiting the attorneys and communicating with consumer council on this matter

I expect some one to stand up sort out this

0
Replies (1)
Vodacom
Vodacom's reply24 Mar 2021, 14:27
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team