Vodabucks not rewarded despite numerous queries.

Vodacom has not credited my vodabucks for June 2024, even though I have made numerous enquiries. I have spoken to Elizabeth in the Vodabucks department more than 3 times since the 12 of July already. Every time I am told that it will be escalated to a manager in the billing department but nothing happens. Every time a new turnaround time of 72 hours is provided when I request feedback. Luckily for me my contract is coming to an end soon and I will gladly cancel it