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Imran S
1 reviews | Active since Dec 2019
09 Dec 2019, 14:12
Vodabucks Non Delivery
Cashed in my vodabucka for a cell phone on 29/11. Was advised that it would be delivered in 2-5 days. I called the customer care line who advised they can't help and I should go in store. Promptly went to the store where the consultant was helpful but couldn't help. We ended up on another call center for the next 30min. I was shifted between 3 different departments before the final consultant told me to contact customer support again. Waste of time and still no closer to getting any answers
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Replies (4)
Vodacom's replyOfficial
09 Dec 2019, 16:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply09 Dec 2019, 16:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Imran S's updateReviewer Update
23 Dec 2019, 11:26After this reply from Vodacom, I got an sms from them asking me to contact the courier company. I called them 2 weeks ago and they confirmed no order was authorized from Vodacom. I went away for 2 weeks and came back today and still no word from Vodacom. I phoned the courier again and they confirmed again that there is no order from Vodacom. Complete silence from Vodacom. We approaching a month and still nothing. Shocking from Vodacom
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Imran S's update23 Dec 2019, 11:26
Reviewer Update
After this reply from Vodacom, I got an sms from them asking me to contact the courier company. I called them 2 weeks ago and they confirmed no order was authorized from Vodacom. I went away for 2 weeks and came back today and still no word from Vodacom. I phoned the courier again and they confirmed again that there is no order from Vodacom. Complete silence from Vodacom. We approaching a month and still nothing. Shocking from Vodacom
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Imran S's updateReviewer Update
07 Jan 2020, 12:06Once again I'm left frustrated. After my update on 24/12, I was contacted by Vodacom. The agent confirmed he now understood the problem and would get the order sorted out and delivered ASAP. He also promised to keep me updated. Since that call, absolute silence... I'm still waiting. Really poor on Vodacom' s part
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Imran S's update07 Jan 2020, 12:06
Reviewer Update
Once again I'm left frustrated. After my update on 24/12, I was contacted by Vodacom. The agent confirmed he now understood the problem and would get the order sorted out and delivered ASAP. He also promised to keep me updated. Since that call, absolute silence... I'm still waiting. Really poor on Vodacom' s part
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Imran S's updateReviewer Update
10 Feb 2020, 13:55Unbelievable. We past 2month and guess what, it gets worse! After constantly following up and being assured my phone is in the way, Vodacom proceeded to simply close the service ticket and refund my points for which I now have no use whatsoever... it actually baffles me how appalling this service is... shocking, sad and awful
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Imran S's update10 Feb 2020, 13:55
Reviewer Update
Unbelievable. We past 2month and guess what, it gets worse! After constantly following up and being assured my phone is in the way, Vodacom proceeded to simply close the service ticket and refund my points for which I now have no use whatsoever... it actually baffles me how appalling this service is... shocking, sad and awful