Vodabucks no longer loads automatically

I am getting very frustrated with Vodabucks not being loaded automatically. Every week I have to go through a long frustrating process of waiting 3 days after I purchase just for you bundles, then I have to contact them and send a whole lot of screenshots and verification details. This process is a waste of my valuable time! This has been going on for almost a year and no one wants to fix the bug!! And why can't their IT department see that my Vodabucks hasn't been loaded, why do I have to even waste my time providing the proof?! Surely they should be able to see the activity on my account from their back-end systems?? And why do I need to be verified first before I can receive something THAT I ALREADY PAID FOR???!!!

Just fix the damn bug so I don't have to chase after you every week!

This is THE WORST, most pathetic service I have ever received!

Vodacom SUCKS!!!!!!